FAQ section
📄 Snapessentials – Frequently Asked Questions
1. Returns & Refunds
Q: What’s your return policy?
A: We offer a 7‑day return policy—you have 7 days from delivery to initiate a return. Items must be unused, in original packaging with tags, and accompanied by proof of purchase  .
Q: How do I return an item?
A: Email us at snapessentials@gmail.com to request a return. We’ll share a return shipping label and instructions. Send the item to our Madhya Pradesh address. Returns sent without approval won’t be accepted  .
Q: Are any items non-returnable?
A: Yes. Perishable goods (food, plants), personalized/custom items, personal care products, hazardous materials, flammable liquids/gases, sale items, and gift cards cannot be returned  .
Q: How and when will I get my refund?
A: After we receive and inspect your return, we’ll notify you if it's approved. Refunds are issued to the original payment method within 10 business days. Banks may take longer. If 15 business days pass, please email snapessentials@gmail.com  .
Q: EU customers—what applies?
A: EU orders enjoy a 14-day cooling-off period, under the same conditions (unused, original packaging, proof of purchase) Â .
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2. Payments & Pricing
Q: What payment methods do you accept?
A: Cash on Delivery (COD) is our only payment option at this time.
Q: Are there any site-wide offers?
A: Yes! We always offer free shipping, a “Buy 3, Get 15% off” deal, and occasional discounts shown on sale banners  .
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3. Shipping & Delivery
Q: When do orders ship?
A: Most orders ship within 1–2 business days from our Bhopal warehouse.
Q: How long does delivery take?
A: Standard delivery is 3–5 business days. We’ll send you tracking details to monitor your order.
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4. Damaged or Incorrect Orders
Q: What if my item arrives damaged or wrong?
A: Inspect your order immediately upon receipt. If there’s damage or it’s incorrect, contact us right away—we’ll help resolve it promptly  .
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5. Exchanges
Q: Can I exchange my purchase?
A: Yes! Please return the original item first under our policy, then place a separate order for the new item  .
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6. Terms of Service
Q: Where can I read your full Terms of Service?
A: Our Terms of Service, governed under Indian law, are available on the website. They include important details on site usage, purchase terms, liability, and more  .
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7. Contact & Support
Q: How can I contact Snapessentials?
A: You can email us at snapessentials@gmail.com or fill out the contact form on our "Contact" page. We're here to assist 24/7 Â .